Air India's Innovative Leap in Customer Service

In a groundbreaking move, Air India has unveiled its latest AI-driven feature, eZ Booking, designed to revolutionize the reservation process for its customers. This innovative solution allows members of the Maharaja Club, Air India's loyalty programme, to book their flights with unprecedented ease and speed.

Streamlining the Reservation Process

The eZ Booking feature simplifies the reservation journey by minimizing the steps required to book a ticket. Customers can now complete their booking by simply texting or speaking their travel itinerary to the AI Agent, eliminating the need to navigate through multiple screens and commands.

Enhancing Customer Experience

"This initiative is part of our continuous effort to enhance customer experience by leveraging the latest technologies. eZ Booking is just the beginning of our journey towards deploying Agentic AI across all digital platforms, aiming to provide a seamless and intelligent interface for our customers," stated Dr. Satya Ramaswamy, Chief Digital and Technology Officer at Air India.

Exclusive Benefits for Loyalty Members

Initially available exclusively for Maharaja Club members, eZ Booking represents a significant step forward in Air India's commitment to offering superior service and convenience. The airline looks forward to expanding this feature to all customers, further enriching its digital channel presence.