India's Mid-Market GCCs Outshine Peers

India's mid-market Global Capability Centres (GCCs) are experiencing a significant surge, unlocking new opportunities and leveraging a diverse talent pool. With over 480 mid-market GCCs and 2.1 lakh employees, these centres represent a substantial portion of India's GCC landscape.

Key Drivers of Growth

Private equity ownership plays a pivotal role in the expansion of mid-market GCCs, with India-based centres being a crucial component of structured value creation strategies. North American firms, in particular, are drawn to India for its learning agility and depth in talent.

Strategic Locations and Talent Hubs

Bengaluru, Hyderabad, NCR, and Chennai continue to be the key destinations for mid-market GCCs, hosting 74% of new establishments. Hyderabad, in particular, has emerged as a significant talent hub, accounting for 25% of workforce expansion in the past five years.

Operational Excellence

Mid-market GCCs focus on delivering high-value, specialized services with a leaner operational model. Their structures promote talent to site leadership 20% faster, thanks to early ownership and direct visibility to global leaders.

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