Cognizant's AI and Automation Efforts Reshape Workforce

In a recent investor day held in the US, Cognizant CEO Ravi Kumar shared groundbreaking insights into how AI and automation are transforming the company's workforce. With machines now writing 20% of the code, teams are achieving more with fewer people, leading to what Kumar describes as an interesting economic scenario known as Jevons Paradox.

The Return of Former Employees

Highlighting a growing trend, Kumar noted that 5-7% of their lateral hires are former employees, with 14,000 people rejoining the firm and another 20,000 in the queue to return. This phenomenon underscores the company's evolving workplace dynamics and the appeal of its AI-driven projects.

AI Training for Over 230,000 Employees

Cognizant is not just automating tasks but also investing in its people, with over 230,000 employees receiving AI training. CFO Jatin Dalal emphasized the balance between onsite-centric growth in high-demand scenarios and cost-based growth through offshore operations, signaling a strategic approach to global workforce management.