Jetly's New Responsibilities

Rohit Jetly, formerly the country head for India at Fidelity International, has been given additional responsibilities. In his expanded role, Jetly will now oversee technology and operations for the company's global platform solutions (GPS) division. Upasna Nischal, the HR head, has succeeded Jetly as the new India site leader.

Fidelity International's Commitment to India

These changes reflect Fidelity International's commitment to strengthening its leadership and capabilities in India. The Bengaluru centre complements the Gurugram and Mumbai offices, which already employ 4,500 people, making it the largest hub outside the UK. Fidelity International operates in more than 25 locations and manages $925.7 billion in total assets.

Jetly's Vision for GPS Division

In his elevated role, Jetly will work synergistically with technology and operations functions worldwide for Fidelity International's GPS division. The GPS unit consolidates personal investing, workplace investing, and advisor services under the Fidelity International umbrella. Jetly emphasized the importance of integrating operational and technological domains for more dynamic customer service through agile methodologies.

Challenges and Solutions

Jetly highlighted that the evolving nature of compliance necessitates appropriate investments throughout the digital customer journey. He also mentioned the significant challenges posed by financial risk and fraud, and how leveraging AI systems into daily operations enables the distinction between fraudulent activities and genuine customer interaction during routine tasks.

Strategic Priorities

Jetly put together a unique GCC governance model that continues to help drive strategic priorities. He mentioned pursuing a net promoter score (NPS) increase, client retention and growth, and providing scale and efficiency to the business. Sally Nelson, chief people officer at Fidelity International, reiterated India's strategic importance to the company's growth strategy.