Empowering Change Through Technology

"If you have the will to make a difference, we’ll make sure you have the skill," says Zulfi Jeevanjee, Executive Vice President & Chief Information Officer of Allstate Technology Solutions & Allstate Insurance Company. This vision drives Allstate India's mission to create a tech-integrated approach that empowers both employees and customers.

Allstate India has transformed from a processing hub to a strategic unit within global operations, highlighted by the Nasscom-Zinnov India GCC landscape report. The company emphasizes hiring top-tier technology talent worldwide and organizing them into high-performing digital product teams to drive profitable business growth.

Driving Sustainable Growth

Allstate India's strategy prioritizes rapid technological deployment to enhance customer experience through innovative products and services. The company is focused on cutting-edge technology, relentless innovation, and artificial intelligence to achieve this ambitious vision.

Zulfi Jeevanjee discusses the excitement around generative AI (GenAI), stating, "I'm really excited. I think we have almost cracked the code on Gen AI and how to drive value out of it." GenAI has enabled Allstate to derive insights from a larger portion of its database, focusing on safe and meaningful data utilization to transform complex information into tangible customer experiences.

Empowering Employees and Customers

Allstate has redesigned over 6,000 roles into small, agile digital product teams, yielding remarkable outcomes such as accelerated software delivery and enhanced business-technology integration. The company values the unique talent and skills of its employees, incorporating diverse viewpoints to deliver a better experience for customers, agents, and employees.

Allstate's proposition to customers is straightforward: affordable, simple, and connected protection that empowers individuals to achieve their hopes and dreams. This strategic approach positions Allstate as a highly competitive, resilient, and adaptable organization in a rapidly changing market landscape.